UPDATE: It looks like nothing has changed and he has still at it. Please spread the word to your friends, families, readers etc. Blog it, tweet it, put it on your Facebook. Lets force him to shut down and stop ripping people off.
I would like to preface this by saying I NEVER write negative posts if I can help it and it takes a lot for me to do so, if you are a regular reader of mine you will know this. But in this case I feel like this is something that needs to be shared with everyone.
I was so excited a company I could get a personalized adorable blanket for Kinley on. So on February 17th after finding out the gender of our new baby and naming her I placed an order with Fill in the Blankie. The total of this order was just about $150 for a blanket and a stuffed toy to go in it. Now it was time to wait for it to be made and sent. I am a very patient person as I know things take time but on the Fill in the Blankie website this is what they say about production and shipping:
How long will it take to get my blanket?
-Normal production is 5-7 business days. Rush production is 1-2 business days.
-Regular shipping takes 2-3 business days. Express takes 1-2 business days.
-So, you could get it as early as 2 business days, or up to 10, depending on what you chose.
So by the timing they have given here since I chose normal production my blanket should have been made between February 24-28th. Then the shipping it should have been here between March 1st and 5th.
On March 6th I sent an email to the company because my blanket was still in production. I quickly received this auto reply:
Just a FYI that we really did receive your email.
And truth be known — email truly is the easiest way to get in touch with us these days.
We’re busy as little Swedish bees — working on blankie orders in back.
If you would be so kind — just give us the benefit of one business day to look into your inquiry and get back to you with a thoughtful (and hopefully helpful) response and update.
Thanks again so much for your email (and the order)!
Very best regards,
Your friends at Fill In The Blankie
This was a total line as I did not hear back from them so 4 business days later I emailed again and this time I didn’t even get an auto-reply. I then called three days in a row and left messages which all went unanswered. So then as a last ditch effort of something I would never do I posted on their Facebook wall.
After I posted on their wall I went back a bit later to see if there had been a response and instead I find that my comment is deleted and I can no longer post on their Facebook wall. I check with another blogger friend to see if it is just me and she says that she can indeed post on the wall so they have banned me from posting on their wall, awesome.
I keep randomly checking their Facebook wall hoping to see something on there from them explaining the unprofessional attitudes in not answering emails, phone calls or anything of the sort but instead I see more and more people posting about their blankets, or two or three that they ordered never coming only to go back later and find these comments deleted.
I posted about this in a blogging community I belong in and have found many dissatisfied bloggers and I am sure customers. I actually feel really terrible for the people who ordered blankets for 100+ dollars only to be treated like this.
In case you didn’t make it through all my time lines I am going on nearly 2 months now after ordering this blanket without receiving it, any communication response, being banned from commenting on their Facebook wall and I am not expecting it to come but please do not get swindled by this company, make sure others are getting their orders before you place yours.
If you have been a customer or on the receiving end of a blanket from Fill in the Blankie please feel free to share your experience whether it be good or bad, I really do want to hear from you all, in a comment please just remember I reserve the right to remove cuss words from the posts as this is a family friendly blog and I would like to keep it clean.